Return/Refund Policy

ONLINE STORE REFUND POLICY*

*We are currently unable to accept returns on online purchases. You can contact sales@wellwellwellnc.com

1. If your order arrives damaged. Please contact us immediately for us to determine if we are able to file a damage claim for a return. We are not responsible for lost packages.

IN STORE RETURN POLICY

• No Returns from the following categories:

1. Fridge/Freezer/Probiotics
2. Beauty, Personal Hygiene & Practitioner Brands
3. All Grocery items: Including but not limited to food items, snacks, etc.
4. Practitioner Brands (This list includes but is not limited to the following brands):
   - Douglas Labs
   - Genestra
   - Pure Encapsulations
   - Unda
5. Final Sale Items
6. Opened and/or used products, including empty bottles/containers or products

IN STORE REFUND POLICY*
*Exclusions apply, please reference “IN STORE RETURN POLICY”

1. In order to get a full refund*
   - The product(s) MUST BE UNOPENED
   - A valid receipt is required to process a prospective return/exchange.
   - Refunds or exchanges must be made within 7 days or purchase
   *Please note: as we are not the manufacturers of the products we sell. If you have an efficacy and/or warranty issue, or a complaint with a product, or if you require assistance on the product, please contact the manufacturer at the number on the packaging. Manufacturer restrictions do apply.
   
   
2. Items which have been removed from their original packaging, assembled or modified.